/* Converso Automated — Emma public chat
 * UI is intentionally namespaced and critical dimensions use !important so
 * WordPress themes/page builders cannot stretch the avatar or restyle controls.
 */
.converso-emma-public{
    --emma-accent:#5b5bd6;
    --emma-border:#e6e8ee;
    --emma-muted:#697386;
    --emma-surface:#ffffff;
    --emma-canvas:#f6f7f9;
    --emma-text:#18202b;
    --emma-shadow:0 22px 60px rgba(15,23,42,.20);
    font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif!important;
    font-size:14px!important;
    line-height:1.4!important;
    color:var(--emma-text)!important;
    box-sizing:border-box!important;
    text-align:left!important;
    letter-spacing:normal!important;
    text-transform:none!important;
    isolation:isolate;
}
.converso-emma-public *,
.converso-emma-public *::before,
.converso-emma-public *::after{box-sizing:border-box!important}

/* Protect the widget from theme resets. */
.converso-emma-public button,
.converso-emma-public textarea,
.converso-emma-public input{
    font:inherit!important;
    letter-spacing:normal!important;
    text-transform:none!important;
    box-shadow:none!important;
    outline-offset:2px;
}
.converso-emma-public button{margin:0!important;min-width:0!important;text-decoration:none!important}
.converso-emma-public textarea,
.converso-emma-public input{margin:0!important}
.converso-emma-public img{
    display:block!important;
    border:0!important;
    margin:0!important;
    padding:0!important;
    box-shadow:none!important;
}

/* Floating launcher */
.converso-emma-public--floating{
    position:fixed!important;
    right:22px;
    bottom:var(--emma-launch-bottom,92px)!important;
    z-index:2147483000!important;
    width:auto!important;
    max-width:none!important;
}
.converso-emma-public--floating.converso-emma-public--left{left:22px!important;right:auto!important}
.converso-emma-public--floating.converso-emma-public--right{right:22px!important;left:auto!important}

.converso-emma-launch{
    appearance:none!important;
    -webkit-appearance:none!important;
    border:0!important;
    border-radius:999px!important;
    background:var(--emma-accent)!important;
    color:#fff!important;
    min-height:54px!important;
    padding:7px 17px 7px 7px!important;
    font-size:14px!important;
    font-weight:700!important;
    line-height:1!important;
    display:flex!important;
    align-items:center!important;
    justify-content:center!important;
    gap:10px!important;
    cursor:pointer!important;
    box-shadow:0 12px 32px rgba(15,23,42,.22)!important;
    transition:transform .16s ease,box-shadow .16s ease,filter .16s ease;
}
.converso-emma-launch:hover{transform:translateY(-1px);filter:brightness(.97);box-shadow:0 15px 38px rgba(15,23,42,.26)!important}
.converso-emma-launch:focus-visible{outline:3px solid color-mix(in srgb,var(--emma-accent) 35%,white)!important}

.emma-launch-label{
    display:inline-block!important;
    max-width:190px!important;
    overflow:hidden!important;
    text-overflow:ellipsis!important;
    white-space:nowrap!important;
}

.emma-launch-dot,
.emma-avatar{
    width:40px!important;
    height:40px!important;
    min-width:40px!important;
    max-width:40px!important;
    min-height:40px!important;
    max-height:40px!important;
    flex:0 0 40px!important;
    border-radius:50%!important;
    overflow:hidden!important;
    display:grid!important;
    place-items:center!important;
    background:#fff!important;
    color:var(--emma-accent)!important;
    font-size:16px!important;
    font-weight:800!important;
    line-height:1!important;
}
.emma-launch-dot{width:40px!important;height:40px!important;flex-basis:40px!important}
.emma-avatar.has-photo img,
.emma-launch-dot.has-photo img{
    width:40px!important;
    height:40px!important;
    min-width:40px!important;
    max-width:40px!important;
    min-height:40px!important;
    max-height:40px!important;
    object-fit:cover!important;
    object-position:center!important;
    border-radius:50%!important;
}

/* Main chat window */
.converso-emma-window{
    width:380px!important;
    max-width:calc(100vw - 28px)!important;
    height:570px!important;
    max-height:calc(100dvh - 104px)!important;
    min-height:420px!important;
    margin:0!important;
    padding:0!important;
    background:var(--emma-surface)!important;
    border:1px solid var(--emma-border)!important;
    border-radius:18px!important;
    overflow:hidden!important;
    box-shadow:var(--emma-shadow)!important;
    display:flex!important;
    flex-direction:column!important;
    position:relative;
    color:var(--emma-text)!important;
    z-index:2147483001!important;
}
.converso-emma-window[hidden]{display:none!important}
.converso-emma-public--floating .converso-emma-window{position:absolute!important;right:0!important;bottom:66px!important}
.converso-emma-public--floating.converso-emma-public--left .converso-emma-window{left:0!important;right:auto!important}
.converso-emma-public--floating.converso-emma-public--right .converso-emma-window{right:0!important;left:auto!important}
.converso-emma-public--embed .converso-emma-window{
    width:100%!important;
    max-width:680px!important;
    height:610px!important;
    max-height:80dvh!important;
    margin:0 auto!important;
}

/* Header */
.converso-emma-public-head{
    position:relative!important;
    flex:0 0 auto!important;
    min-height:68px!important;
    margin:0!important;
    padding:12px 13px!important;
    background:var(--emma-accent)!important;
    color:#fff!important;
    display:flex!important;
    align-items:center!important;
    gap:11px!important;
    border:0!important;
}
.converso-emma-public-head .emma-avatar{
    border:2px solid rgba(255,255,255,.72)!important;
    box-shadow:0 1px 5px rgba(15,23,42,.15)!important;
}
.converso-emma-public-head .emma-avatar.has-photo img{
    width:36px!important;
    height:36px!important;
    min-width:36px!important;
    max-width:36px!important;
    min-height:36px!important;
    max-height:36px!important;
}
.converso-emma-public-head>div:nth-child(2){
    min-width:0!important;
    flex:1 1 auto!important;
    display:flex!important;
    flex-direction:column!important;
    justify-content:center!important;
    gap:2px!important;
    line-height:1.15!important;
}
.converso-emma-public-head strong{
    display:block!important;
    margin:0!important;
    padding:0!important;
    color:#fff!important;
    font-size:15px!important;
    font-weight:750!important;
    line-height:1.2!important;
    white-space:nowrap!important;
    overflow:hidden!important;
    text-overflow:ellipsis!important;
}
.converso-emma-public-head>div:nth-child(2)>span{
    display:block!important;
    margin:1px 0 0!important;
    padding:0!important;
    color:rgba(255,255,255,.86)!important;
    font-size:11.5px!important;
    font-weight:500!important;
    line-height:1.25!important;
    white-space:nowrap!important;
    overflow:hidden!important;
    text-overflow:ellipsis!important;
}
.converso-emma-public-close{
    appearance:none!important;
    -webkit-appearance:none!important;
    flex:0 0 38px!important;
    width:38px!important;
    height:38px!important;
    min-height:38px!important;
    border:0!important;
    border-radius:10px!important;
    padding:0!important;
    background:rgba(255,255,255,.08)!important;
    color:#fff!important;
    display:grid!important;
    place-items:center!important;
    font-family:Arial,sans-serif!important;
    font-size:27px!important;
    font-weight:300!important;
    line-height:1!important;
    cursor:pointer!important;
}
.converso-emma-public-close:hover{background:rgba(255,255,255,.16)!important}

/* Conversation */
.converso-emma-public-messages{
    flex:1 1 auto!important;
    min-height:0!important;
    width:100%!important;
    margin:0!important;
    padding:16px 14px!important;
    overflow-x:hidden!important;
    overflow-y:auto!important;
    background:var(--emma-canvas)!important;
    display:flex!important;
    flex-direction:column!important;
    align-items:stretch!important;
    gap:9px!important;
    overscroll-behavior:contain;
    -webkit-overflow-scrolling:touch;
    scrollbar-width:thin;
}
.emma-public-bubble{
    width:100%!important;
    margin:0!important;
    padding:0!important;
    display:flex!important;
    align-items:flex-end!important;
}
.emma-public-bubble>span{
    display:block!important;
    width:auto!important;
    max-width:82%!important;
    margin:0!important;
    padding:9px 12px!important;
    border:1px solid transparent!important;
    border-radius:15px!important;
    font-size:13.5px!important;
    font-weight:400!important;
    line-height:1.45!important;
    letter-spacing:normal!important;
    overflow-wrap:anywhere!important;
    word-break:normal!important;
    box-shadow:0 1px 2px rgba(15,23,42,.05)!important;
}
.emma-public-bubble.is-emma{justify-content:flex-start!important}
.emma-public-bubble.is-emma>span{
    background:#fff!important;
    color:#253041!important;
    border-color:#e7e9ee!important;
    border-bottom-left-radius:5px!important;
}
.emma-public-bubble.is-user{justify-content:flex-end!important}
.emma-public-bubble.is-user>span{
    background:var(--emma-accent)!important;
    color:#fff!important;
    border-color:var(--emma-accent)!important;
    border-bottom-right-radius:5px!important;
}
.emma-public-typing>span{color:var(--emma-muted)!important}

/* Quick actions */
.converso-emma-quick{
    flex:0 0 auto!important;
    width:100%!important;
    margin:0!important;
    padding:8px 10px!important;
    background:#fff!important;
    border:0!important;
    border-top:1px solid #eef0f3!important;
    display:flex!important;
    align-items:center!important;
    gap:6px!important;
    overflow-x:auto!important;
    overflow-y:hidden!important;
    scrollbar-width:none;
    -webkit-overflow-scrolling:touch;
}
.converso-emma-quick::-webkit-scrollbar{display:none}
.converso-emma-quick button{
    appearance:none!important;
    -webkit-appearance:none!important;
    flex:0 0 auto!important;
    white-space:nowrap!important;
    min-height:32px!important;
    padding:6px 10px!important;
    border:1px solid #dfe3ea!important;
    border-radius:999px!important;
    background:#fff!important;
    color:#3b4452!important;
    font-size:11.5px!important;
    font-weight:650!important;
    line-height:1.2!important;
    cursor:pointer!important;
}
.converso-emma-quick button:hover,
.converso-emma-quick .is-highlighted{border-color:var(--emma-accent)!important;color:var(--emma-accent)!important;background:color-mix(in srgb,var(--emma-accent) 5%,white)!important}

/* WhatsApp handoff */
.converso-emma-wa-form{
    flex:0 0 auto!important;
    width:100%!important;
    margin:0!important;
    padding:11px 12px!important;
    background:#fffaf4!important;
    border:0!important;
    border-top:1px solid #f3dfc7!important;
}
.converso-emma-wa-form[hidden]{display:none!important}
.converso-emma-wa-form strong{display:block!important;margin:0!important;color:#202936!important;font-size:12.5px!important;font-weight:750!important}
.converso-emma-wa-form p{margin:3px 0 8px!important;padding:0!important;color:var(--emma-muted)!important;font-size:11px!important;line-height:1.35!important}
.converso-emma-wa-form input{
    display:block!important;
    width:100%!important;
    height:38px!important;
    min-height:38px!important;
    margin:5px 0 0!important;
    padding:7px 9px!important;
    border:1px solid #dfe3ea!important;
    border-radius:9px!important;
    background:#fff!important;
    color:#1f2937!important;
    font-size:13px!important;
}
.emma-wa-actions{display:flex!important;justify-content:flex-end!important;gap:6px!important;margin:8px 0 0!important}
.emma-wa-actions button{
    appearance:none!important;
    -webkit-appearance:none!important;
    min-height:34px!important;
    padding:6px 10px!important;
    border:1px solid #dfe3ea!important;
    border-radius:9px!important;
    background:#fff!important;
    color:#374151!important;
    font-size:12px!important;
    font-weight:650!important;
    cursor:pointer!important;
}
.emma-wa-actions .emma-wa-submit{background:#16a34a!important;color:#fff!important;border-color:#16a34a!important}

/* Composer */
.converso-emma-public-compose{
    flex:0 0 auto!important;
    width:100%!important;
    min-height:62px!important;
    margin:0!important;
    padding:9px 10px!important;
    border:0!important;
    border-top:1px solid #eef0f3!important;
    background:#fff!important;
    display:flex!important;
    align-items:flex-end!important;
    gap:8px!important;
}
.converso-emma-public-compose textarea{
    appearance:none!important;
    -webkit-appearance:none!important;
    flex:1 1 auto!important;
    min-width:0!important;
    width:100%!important;
    min-height:42px!important;
    max-height:96px!important;
    margin:0!important;
    padding:10px 12px!important;
    resize:none!important;
    overflow:auto!important;
    border:1px solid #dfe3ea!important;
    border-radius:13px!important;
    background:#fafbfc!important;
    color:#1f2937!important;
    font-size:13.5px!important;
    font-weight:400!important;
    line-height:1.35!important;
}
.converso-emma-public-compose textarea::placeholder{color:#8b95a5!important;opacity:1!important}
.converso-emma-public-compose textarea:focus{border-color:color-mix(in srgb,var(--emma-accent) 55%,#dfe3ea)!important;background:#fff!important;outline:2px solid color-mix(in srgb,var(--emma-accent) 12%,transparent)!important}
.converso-emma-public-compose button{
    appearance:none!important;
    -webkit-appearance:none!important;
    flex:0 0 42px!important;
    width:42px!important;
    height:42px!important;
    min-height:42px!important;
    padding:0!important;
    border:0!important;
    border-radius:12px!important;
    background:var(--emma-accent)!important;
    color:#fff!important;
    display:grid!important;
    place-items:center!important;
    font-size:16px!important;
    line-height:1!important;
    cursor:pointer!important;
}
.converso-emma-public-compose button:hover{filter:brightness(.95)}
.converso-emma-public-compose button:disabled{opacity:.55!important;cursor:not-allowed!important}
.emma-honeypot{position:absolute!important;left:-9999px!important;top:auto!important;width:1px!important;height:1px!important;min-height:1px!important;opacity:0!important;pointer-events:none!important}

.converso-emma-public-foot{
    flex:0 0 auto!important;
    width:100%!important;
    margin:0!important;
    padding:0 12px 8px!important;
    background:#fff!important;
    color:#8b95a5!important;
    text-align:center!important;
    font-size:9.5px!important;
    font-weight:400!important;
    line-height:1.3!important;
}

/* Mobile: full, keyboard-safe chat without becoming oversized. */
@media(max-width:640px){
    .converso-emma-public--floating,
    .converso-emma-public--floating.converso-emma-public--left,
    .converso-emma-public--floating.converso-emma-public--right{
        right:10px!important;
        left:auto!important;
        bottom:10px!important;
        top:auto!important;
    }
    .converso-emma-public--floating.is-open{
        inset:0!important;
        width:100%!important;
        height:100%!important;
        pointer-events:none!important;
    }
    .converso-emma-public--floating.is-open .converso-emma-window{pointer-events:auto!important}
    .converso-emma-public--floating.is-open .converso-emma-launch{display:none!important}
    .converso-emma-public--floating .converso-emma-window,
    .converso-emma-public--floating.converso-emma-public--left .converso-emma-window,
    .converso-emma-public--floating.converso-emma-public--right .converso-emma-window{
        position:fixed!important;
        left:8px!important;
        right:8px!important;
        top:calc(var(--emma-vv-top, 0px) + 8px)!important;
        bottom:auto!important;
        width:auto!important;
        max-width:none!important;
        height:calc(var(--emma-vv-height, 100dvh) - 16px)!important;
        max-height:none!important;
        min-height:0!important;
        border-radius:16px!important;
    }
    .converso-emma-launch{min-width:54px!important;min-height:54px!important;padding:7px!important}
    .converso-emma-launch>span:last-child{display:none!important}
    .emma-launch-dot,
    .emma-launch-dot.has-photo img{width:40px!important;height:40px!important;min-width:40px!important;max-width:40px!important;min-height:40px!important;max-height:40px!important}
    .converso-emma-public-head{min-height:62px!important;padding:10px 11px!important}
    .emma-avatar{width:38px!important;height:38px!important;min-width:38px!important;max-width:38px!important;min-height:38px!important;max-height:38px!important;flex-basis:38px!important}
    .converso-emma-public-head .emma-avatar.has-photo img{width:34px!important;height:34px!important;min-width:34px!important;max-width:34px!important;min-height:34px!important;max-height:34px!important}
    .converso-emma-public-head strong{font-size:15px!important}
    .converso-emma-public-head>div:nth-child(2)>span{font-size:11px!important}
    .converso-emma-public-close{flex-basis:40px!important;width:40px!important;height:40px!important;min-height:40px!important}
    .converso-emma-public-messages{padding:12px 10px!important;gap:8px!important}
    .emma-public-bubble>span{max-width:88%!important;padding:9px 11px!important;font-size:14px!important}
    .converso-emma-quick{padding:7px 9px!important}
    .converso-emma-quick button{min-height:34px!important;padding:7px 10px!important;font-size:12px!important}
    .converso-emma-wa-form{max-height:42vh!important;overflow:auto!important;padding:10px!important}
    .converso-emma-wa-form input{height:44px!important;min-height:44px!important;font-size:16px!important}
    .converso-emma-public-compose{min-height:62px!important;padding:8px 9px max(8px,env(safe-area-inset-bottom))!important}
    .converso-emma-public-compose textarea{min-height:46px!important;max-height:92px!important;padding:11px 12px!important;font-size:16px!important}
    .converso-emma-public-compose button{flex-basis:46px!important;width:46px!important;height:46px!important;min-height:46px!important;border-radius:13px!important}
    .converso-emma-public-foot{display:none!important}
}

@media(max-width:360px){
    .converso-emma-public--floating .converso-emma-window,
    .converso-emma-public--floating.converso-emma-public--left .converso-emma-window,
    .converso-emma-public--floating.converso-emma-public--right .converso-emma-window{
        left:5px!important;
        right:5px!important;
        top:calc(var(--emma-vv-top, 0px) + 5px)!important;
        height:calc(var(--emma-vv-height, 100dvh) - 10px)!important;
        border-radius:14px!important;
    }
    .emma-public-bubble>span{max-width:91%!important}
}

@media(max-width:640px) and (max-height:560px){
    .converso-emma-public-head{min-height:56px!important;padding:7px 9px!important}
    .emma-avatar{width:34px!important;height:34px!important;min-width:34px!important;max-width:34px!important;min-height:34px!important;max-height:34px!important;flex-basis:34px!important}
    .converso-emma-public-head .emma-avatar.has-photo img{width:30px!important;height:30px!important;min-width:30px!important;max-width:30px!important;min-height:30px!important;max-height:30px!important}
    .converso-emma-quick{padding-top:5px!important;padding-bottom:5px!important}
}